A PATH OF LEARNING, RECOGNIZING AND HONOURING TRUTH AND RECONCILIATION
It was the release of the Truth & Reconciliation Commission reports that nudged our organization to read, reflect and better understand how we could both as an organization and network learn our country’s history and advance truth and reconciliation. We had been intentional about recruiting someone to serve on our board of directors from the Indigenous community as we came to realize that our board’s diversity program didn’t take the Indigenous community, the first peoples of this land, into account. We had started to incorporate a land acknowledgement at the outset of our workshops and events; however, we stumbled and didn’t get things quite right and required some education and guidance.
As an organization we are on a journey to listen deeply, engage and be in true dialogue. Because we are uneasy as a sector about misstepping there can be a chill in engaging with truth and reconciliation. We need to create courageous spaces as there is an urgency to this issue and ask ourselves what are we doing each day towards reconciliation. We need to learn from a place of understanding and not place ourselves as hero or saviour. There is an immense amount of work as settlers, immigrants and as a community as a whole that we need to do related to truth and reconciliation and we cannot expect Indigenous people to continually provide emotional labour by educating us, or holding us and our healing.
LEARNING
It starts with learning and understanding the full history, stories and our shared responsibility as settlers. We need to acknowledge the harm and understand the intergenerational trauma and impact of residential schools, the Sixties Scoop and other atrocities towards Indigenous peoples by both settlers and the government.
Many of Pillar’s staff have participated in the Indigneous Cultural Safety program from Southwest Ontario Aboriginal Health Access Centre, an interactive and facilitated online training program that addresses the need for increased Indigenous cultural safety within the system by bringing to light the service provider bias and the legacies of colonization that continue to negatively affect service accessibility and health outcomes for Indigenous people.
Further, our staff team have participated in programs and learning opportunities that have included an Indigenous learning arc including Banff Centre’s Social Innovation Residency and Foundations of Purpose Program; Social Capital Partners (SOCAP18); Ontario Nonprofit Network’s Nonprofit Driven Conference; Imagine Canada Sector Champion Roundtable; Resilient Cities Conference; London Environmental Network’s River Talk Conference and EconoUS.
For our network, board and staff we participated in and held sessions of the KAIROS Blanket Exercise. The exercise is an interactive learning experience that teaches the Indigenous rights history, increases our awareness of Canadian history as it pertains to Indigenous peoples’, promotes empathy, and inspires action towards reconciliation. We first hosted it as a public session at Innovation Works, a shared space for social innovation, and it sold out. Since it evoked much emotion and reflection, we decided to continue running the sessions. The second time we hosted it at an Indigenous based partner Atlohsa Family Healing Services, and this was an example of how connecting and going to an Indigenous organization was a more impactful experience.
Furthermore, we have been hosting decolonization workshops, Indigenous sharing circles and a local Indigenous learning series for the nonprofit sector so that other community members can explore Canada’s shared history, stories and work towards solutions on decolonization to build stronger, more positive relations with Indigenous people.
RECOGNIZING AND HONOURING
Nokee Kwe’s +Positive Voice program supporting urban Indigenous women in creating positive narratives and community connections was the recipient of the 2017 Community Innovation Award for the Pillar Community Innovation Awards. Former Program Coordinator, Summer Thorp remarked, “The wonderful thing about being nominated and receiving the award is the sense of ownership that the Indigenous women in our program feel; this truly is their award. Having their bravery, resilience, and accomplishments recognized by the community on such a large scale is a validating experience that they proudly share when talking about their achievements.”
Like many organizations, Pillar adopted the practice of sharing a land acknowledgement before workshops and events. By making a land acknowledgement you are taking part in an act of reconciliation, honouring the land and Indigenous presence. We started with a fairly brief version and stumbled over the pronunciation. We had an Indigenous colleague come and provide some training in the pronunciation.
ALL CANADIANS MUST NOW DEMONSTRATE THE SAME LEVEL OF COURAGE AND DETERMINATION, AS WE COMMIT TO AN ONGOING PROCESS OF RECONCILIATION. BY ESTABLISHING A NEW AND RESPECTFUL RELATIONSHIP BETWEEN ABORIGINAL AND NON-ABORIGINAL CANADIANS, WE WILL RESTORE WHAT MUST BE RESTORED, REPAIR WHAT MUST BE REPAIRED, AND RETURN WHAT MUST BE RETURNED.The Truth and Reconciliation Commission of Canada
Over time we were hearing that land acknowledgments were feeling like a check box and they should be customized and aligned with the intent of the event and we started to personalize each one to the person who was delivering it and the event we were hosting. Still this did not feel right and we met with various Indigeneous colleagues to seek their guidance. Today, we have an elder open with a welcoming or prayer and then we have a settler do the land acknowledgement and share their role in truth and reconciliation. A welcome and land acknowledgement is only a start and organizations need to understand there is much more we can action together.
Pillar encourages and supports those who wish to participate in smudging ceremonies. Smudging is the burning of sacred medicines and is meant to purify, protect, ground and harmonize people and spiritual spaces and is a common practice among Indigenous people. We have had concerns related to allergies and location in our space and therefore we created a smudging policy that states that it is a welcome practice at Innovation Works and it includes notifying our co-tenants of timing and location. Pillar recognizes the spiritual and cultural importance of Indigenous practices, and is committed to creating an inclusive environment for its co-tenants and the wider community.
PARTNERING AND SUPPORTING
Through our social enterprise and nonprofit supports we have worked alongside Yotuni that provides mentoring, guidance, cultural education teachings, workshops and healing circles to provide the tools and life skills for Indigenous children and youth to live positive and healthier lives. Further, Kuwahs^nahawi is a social enterprise that provides consulting, educating and facilitating using Indigenous practices, specializing in teaching truth of Indigenous People and history, and ways we can work together towards healing and reconciliation that Pillar has engaged for several sharing circles and workshops. We have also supported Atlohsa Gifts that sells authentic products from Indigenous artisans throughout Canada to help fund the services of Atlohsa Family Healing Services. We have offered incubation, business planning and market connections. Further, Pillar as part of its social procurement sources the services of these two social enterprises for consulting, workshops and gifts for our speakers and staff.
When developing new partnerships, it is essential to engage Indigenous-led organizations as partners in the development of the project. When we were seeking interest in having Indigenous leaders on nonprofit boards we were reminded that we had made an assumption that they would want to sit on boards. A group of Indigenous leaders have been coming together to explore about what leadership means to them and how that dovetails with nonprofit governance. It had surfaced questions about how nonprofit boards are colonized and whether they are inclusive. Most recently, we have built a partnership at the outset of a new program with Centre for Social Innovation and Nordik Institute for a new provincial program, Women of Ontario Social Enterprise Network funded by the Government of Canada through the Federal Economic Development Agency for Southern Ontario. This new program is focused on supporting women social entrepreneurs and is based on inclusive design and Indigenous approaches to venture creation.
Through learning, recognizing and honouring our history, Indigenous people and their traditions we are witness to the resilience, courage and determination they have and continue to demonstrate daily.
IDEAS FOR INCORPORATING WORK WITH THE INDIGENOUS COMMUNITY INTO YOUR ORGANIZATION
- Learn and acknowledge history – Learn the history and acknowledge the harm and atrocities in our shared Canadian history including reading the Truth & Reconciliation reports
- Recognize the urgency – There is an urgency to Truth & Reconciliation because hard and atrocities are still happening today
- Make incremental progress – Ask yourself how you can make progress towards reconciliation each day in your organization
- Follow not lead – Go to Indigenous related organizations, events and training rather than asking Indigenous people to come to you on boards, committees and events
- Recognize power dynamics – Acknowledge power in all interactions and be prepared to give up power
- Build relationships and trust – This is a critical step before jumping to requesting a partnership
- Consider how to redistribute wealth – Look at strategies such as a granting and investments and have the Indigenous community as a priority and focus
- Have the right partners – Pause and ask who is missing in the room and be intentional
- Create a social procurement policy – Consider purchasing from Indigenous-based social enterprises and business
- Go beyond land acknowledgements – If doing them have a welcome from an Indigenous elder and land acknowledgement by a settler to make it meaningful
- Explore Indigenous cultural traditions – Learn about the 7 Sacred Teachings and other Indigenous cultural traditions including the medicine wheel and smudging from a place of learning without appropriating
- Create courageous, safe and open spaces – Make sure your organization and community is inclusive of Indigenous people and all people
Originally published at The Network Approach by Pillar Nonprofit Network
“The Network Approach by Pillar Nonprofit Network shares our evolution as a place-based and impact-focused network as well as our promising practices using the network building principles that have guided us since our inception. Each piece of content on this site showcases a part of our journey towards becoming a thriving network organization, even our logo helps to tell the story as radiant nodes shine outward to represent an expanding network.”
Stipend for Posts by People of Color
We are offering a stipend of $250 for any relevant blog post or resource submitted by a Person of Color to help support hearing all voices on our blog. You can submit up to 4 blog posts or resources during the year.
Simply write a blog post of around 250-750 words (1 to 3 pages) about anything that can advance our network strategies. We are especially looking for articles on how people are or could be collaborating to dismantle racism, but all topics will be considered.
If you have any processes, worksheets, handouts that you have used successfully, please consider submitting them as well! If you want to charge for them, let us know as we want to experiment with having payment paid directly into your PayPal account.
Here is the process:
- Send your draft or paragraph of your topic to June for approval at: info@dev.networkweaver.com. [ap_spacing spacing_height="10px"]
- If approved, submit your blog post or resource as a google doc, or if you don’t use google docs, a word doc. [ap_spacing spacing_height="10px"]
- Include a mailing address for your check to be sent to, a photo of yourself and a 1-3 sentence bio which will appear in the post or resource.[ap_spacing spacing_height="10px"]
- As soon as it is approved you will receive the check, although it may take a few weeks for the blog or resource to be posted.[ap_spacing spacing_height="10px"]
We look forward to receiving your submission!
Featured image found at hbr.org
Ripple Effect Mapping
Because networks often engage many people, some of whom are only occasionally involved, it is harder to track the impact of the network. One solution to this might be the use of a technique called Ripple Effect Mapping.
Historically this process was done during a face-to-face session but I believe it could also be done virtually using a mural.co whiteboard and virtual PostIt notes.
The first step is to identify the scope of the mapping. Are you identifying impact of all of your network’s activities or only a specific initiative such as an Innovation Fund?
The next step is to gather information. This is generally done at a convening, though that convening could be a zoom.us session. People are put into twosies (if virtually, they are moved into breakout rooms of two people). The twosies are given a framing question or questions:
- How has (this activity, this network) made a difference in your work, your community or yourself?
- Have you seen unexpected results?
Each person in the dyad interviews the other and records the answers.
The group reconvenes in a large group. Each person then shares their story (with the partner adding details as needed).
Then there is a second go around where people answer the questions:
- What happened as a result? And, what difference did it make?
- Did you see this type of activity spread throughout your community, to other communities, to other networks?
- Was it modified in any way?
The answers to these questions can be added as additional ripples.
Here is an example of a map:
Once the map is completed, the group is encouraged to notice all the impacts and celebrate! The map can then be converted into lists of impacts to be shared with funders or the public.
Several resources that I found helpful in learning about ripple mapping are:
If you use this process, please share the results with us in the comments section below.
Featured image by Joe Vickers
Blueprints for Change Progressive Organizing and Campaigning Manual
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The Blueprints for Change Progressive Organizing and Campaigning Manual is a compilation of all guides produced through Blueprints for Change up till November 2019 in its current edition. This PDF doc, which is full of internal links for easy navigation, also contains information on the project, its policies, values and a full list of all contributors.
Blueprints for Change is very happy to offer this bundle of hard work and collective wisdom to progressive organizers and campaigners everywhere! This Manual represents two years’ worth of work and the contributions of over 100 campaign innovators and groups.
What you’ll find within:
- 14 detailed how-to guides on cutting-edge approaches to progressive organizing and mobilizing
- totaling over 180 pages
- field experiences and insights of over 100 progressive campaign innovators from across the world!
CLICK HERE to download the manual.
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Un Experimento Entre Redes y Estructuras - parte 2
We are excited to share part 2 of a 3 part Spanish language series by Ulises Aguila: The Facilitator Leader: An Experiment Between Networks and Structures. Read part 1 here. English translated versions will be published in the coming months – June Holley
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Todos lo que conocemos son modelos, representaciones parciales de la realidad infinita de las cosas.
Hace un tiempo, cuando funcionaba muy bien la división de trabajo, separar las cosas para después unirlas tenía sentido, una decisión tenía que ver simplemente con tener la última palabra de las cosas, había un cierto conocimiento estratégico en una parte de la estructura social que tomaba decisiones, quien fuera que tuviera el poder, era casi sinónimo de tener la razón, porque poseían cierta información; la maquinaria social llamada sistema o empresa tenía una idea clara de cómo un organismo social tomaba decisiones, con este tipo de liderazgos todo funcionaba muy bien.
Sin embargo, los paradigmas antiguos de organización, no corresponden a la necesidad de responder a los nuevos paradigmas con demandas más complejas y a una mejor capacidad de responder antes que la competencia, porque ya no es posible asegurar un nicho de mercado con tantos años de forma estable. Estos modelos para organizarse empezaron a carecer de sentido y ahora es trascendental innovar a mejores modelos de colaboración organizacional; tomar decisiones y diseñar estructuras sociales de interacciones, creo que es trascendental.
Los modelos organizacionales donde el valor de las decisiones, depende de la validación o referencia experta aprobatoria de otras personas en su organización, conlleva un cierto grado de desperdicio, ya que la validación requiere un acoplamiento, un esfuerzo y tiempo, porque requiere en este formato una parte pensante y otra ejecutora.
Cuando hablamos de ciencias de la complejidad y de la colaboración, no simplemente hablamos de sistemas, fenómenos o comportamientos complejos sino, más exactamente, de sistemas (fenómenos, comportamientos) de complejidad creciente o no estática.
¿Qué relación hay entre la complejidad en una organización y la colaboración?, ¿Su estructura jerárquica?, ¿Sus políticas?, ¿Sus reglas?, ¿Su cultura?, ¿Su estrategia?, ¿Sus valores?, ¿Sus roles?, ¿Su manera de como crear o no crear confianza?; si aceptamos que estamos viviendo en nuestros infinitamente nombrados y explicados ambientes volátiles, inciertos, cambiantes y ambiguos; si además aceptamos que la forma de organizarse ya no es suficiente y que los modelos organizacionales deben cambiar, porque las personas desperdician mucho talento. ¿No estamos siendo un poco incoherentes?, ¿Estamos ofreciendo soluciones reales a las organizaciones?
Por otro lado, coordinar un gran número de personas pudiera resultar complejo y típicamente es más fácil el dar roles con grado de poder para coordinar y quizás la contradicción puede estar en las siguientes preguntas, ¿Se pueden resolver causas complejas con soluciones simples?, ¿Que tan eficiente es un sistema diseñado para no crear confianza en el propio sistema?.
Me gustaría dejar una frase de June Holley que traducida dice algo así:
‘Una cosa que sabemos acerca de transformar sistemas, es que necesitamos una tremenda cantidad de experimentación’.
y quiero contrastar la frase anterior con esta de Harrison Owen:
‘Todos los sistemas son abiertos, todos los sistemas son auto-organizados. Si esto es cierto el control como lo conocemos en management es imposible. El management como lo hemos practicado es bastante cuestionable’
Un sistema social, es una red de relaciones que constituye un todo coherente entre individuos, grupos e instituciones, de esta manera una organización debe estar diseñada para tener el menor desperdicio en cómo el propio sistema que se ‘auto-organiza’ para lograr el objetivo que sea que se propongan.
Si nuestro management es cuestionable, si aceptamos que vivimos sistemas complejos, para responder a demandas complejas, y si en general aceptamos que estos sistemas son abiertos (es decir no puedes controlar un sistema complejo con un botón) y para ser más eficientes, estos no deberían ser controlados bajo nuestro típico paradigma de management, hay un gran paradigma que seguimos sin entender de forma clara.
Me da la impresión de que hablamos mucho de la autoorganización sin entenderla muy bien. ¿Qué relación tiene el ‘engagement’ del que habla Gallup con la libertad y al mismo tiempo ser responsables?, ¿Cuántas empresas y personas están listas para tener libertad y responsabilidad?, quizás bajo esta premisa, tendríamos simples reglas claras de colaboración y organización, quizás el camino está claro, diciendo ‘es hacia allí’, ¿Quizás aún hay muchas otras cosas por aprender antes?.
¿Te gustaría saber más de este hilo?, espera la tercera parte.
Escríbeme a uaguila81@gmail.com
Academio
Líder Facilitado
Transformational Weaving In The New Year and Decade
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2020 is not only a new year, but the beginning of a new decade.
I’ve pulled together some questions you might want to use to guide a deep reflection in preparation for the coming times.
I’ve come to see that the embracing of true peerness with all others is the core value that needs to be in place if networks are to become transformational. But we are each wrapped in a sticky, almost invisible cocoon of our culture - a culture that has taught us that we are separate from others and that every relationship has a hierarchy.
So the first question I ask for this new year: How can you begin the healing process that will enable you to remove the cocoon of dominant culture? How can you dismantle the hierarchy, patriarchy and racism all around us that keeps you and others from a life of wellbeing? How can you find others to work with you on this?
Because dismantling hierarchy is so core to the transformational aspect of networks, we here at Network Weaver are going to try to publish at least one blog post a month on this important topic. If you have some thoughts, an existing blog post or recommended resources on this topic, please send them our way!
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The second question is: If you are an experienced network weaver, how can you become a mentor to less experienced weavers, especially those who come from communities of color or from the global south? If you are a novice weaver, how can you find and reach out to a more experienced weaver so that you can get the support and practice you need to more quickly become a skilled weaver?
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The third question is: How can you share more of what you are learning with weavers around the world?
Can you write a blog post for your blog or the network weaver blog on on your work? Have you developed resources that you use in your network work and practice that you could share with others in the resources section of our site?
In 2020 we’re going to make the site able to handle payments to multiple product owners so you can generate some income from your materials. Can you please take a bit of extra time to document what you’re doing and share it with others? It’s this kind of learning and sharing that is going to bring transformation more quickly. As Curtis Ogden often reminds us, transformation is about changing the flows in networks and that is what your sharing can do.
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The fourth question is: What networks do the networks you work with need to connect with to provoke their thinking and aggregate their efforts? How can you bring together participants from two or more networks to build the relationships that they will need to share and work together?
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And one final question: How are you going to take care of yourself this year so you are in the best shape to do this weaving work? What can you do to work from a more centered and supported place where you can get the clarity you will need to ruthlessly prune your to do list and have the spaciousness to notice and engage when areas of opportunity arise?
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What questions would you like us to focus on to be ready for the coming decade? Please share in the comments below!
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Featured Image : Jan Tinneberg / Unsplash
Weaving Together a World Without Violence
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The Medicine Cards
Companion to the healing cookbook, the medicine card deck is arranged into five suits: invocations, principles, ingredients, recipes and wild card.
These cards are designed to invoke the senses as well as the intellect, through visual representation, inquiry, and invitations to practice physical movement; they challenge the user to engage in the world differently.
Click Here to Download
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The Healing Cookbook
Companion to the medicine cards, the healing cookbook provides more detailed information about the principles, ingredients and recipes and how they might be used.
The cookbook also links these elements to the learnings and tools put forth by our mentors, partners and wisdom keepers in the field.
Click Here to Download
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These resources were co-created by sixteen California-based network leaders who participated in the Network Weaver Learning Lab, which was an 18-month program created through a partnership between Change Elemental and CompassPoint Nonprofit Services. Find the original posts for these resources at these sites:
https://changeelemental.org/resources/invocations-principles-ingredients-and-recipes-for-nourishing-social-justice-practitioners-and-networks/
https://www.compasspoint.org/weaving-together-world-without-violence
A Loosely-woven Basket to Contain a Thought
In Whose Story Is This? (A Hero Is a Disaster, 2019), Rebecca Solnit reminds us of Ursula Le Guin’s proposal of “the bottle as hero.” By this Le Guin means that instead of the easily-accessible dramatic story of the male-brandishing-spear and hunt being “heroic,” she considers women’s work of gathering into a bottle or basket true heroism, and worthy drama. In the early years of our human history, slaying created status for men, while weaving provided status for women. Weaving baskets is about integration of grasses as elements that make a whole, and “it is a technology that creates containers and models complexity” (p. 148).
(Coiled basket made by people of the Akimel O'odham, Gila and Salt Rivers of Arizona)
This image of the network as a woven basket that is greater than the sum of the grasses that comprise it, is a powerful metaphor for me. What do the social networks of relationships that we weave hold? What do they make possible? The container may be envisioned by a few, but the container itself, the thing that holds the gathered, is woven by the weaver of the many.
So what is this weaving, this “technology that creates containers?” In Braiding Sweetgrass, Robin Wall-Kimmerer (2013) sees the weaver as one who nurtures the growth of the sweetgrass, harvests not from the edges, not from the youngest or oldest, not from those seeding, and only a small portion of the stand. Each sprig of grass is gently separated from the others to be cured and eventually woven back together in the new design of the basket. All of this is done with a sense of reciprocity – taking with gratitude and giving back with humbleness and joy – a mutuality that goes beyond simple gratitude but is based on that gratitude. It strikes me that the network weaving we do in communities is something akin to this. We prioritize the relationships, close triangles to pull the weave tighter, and we assess the connections to see if the pattern we are creating will serve our collective design. Seeing the network as a whole is like watching the design of the basket emerge. And seeing the emerging design enables the co-creation of its evolving form.
Our relationships are largely invisible as a whole to the collective and the interactions or conversations that create them are often transient. Jane Dutton calls the interactions between us high-quality connections (HQCs) when they are energized, engender positive regard and mutuality, are resilient, have emotional carrying capacity, and are highly generative (Dutton and Heaphy, 2003). HQCs can extend over time or be transient but they create a residual impact that makes the relational soil fertile with future possibility.
A social system map is a concrete container that makes the invisible visible. It is a way to capture a trace of those HQCs and holds them after the fact in a persistent way, to be seen over time, by the participants when they have the time, energy, and focus to perceive the parts or the whole. It can provide feedback to the collective about relational quality and structure that contributes to its self-awareness. Snapshots in time can provide a view of a network’s evolution, whether it is a system shifting network, a learning ecosystem, a campaign, a community of interest, community of practice, or some other form with purpose.
Segue … An Opportunity!
A prototype social system map was created this year for the Network Weaving Facebook group by the MasterMappers, a small group of mappers learning from each other that use the sumApp (survey) and Kumu (map visualizer) tools. MasterMappers convened a few gatherings (65 participants) to come up with an initial design and have led the implementation. The idea was to learn by doing, provide value to the Network Weaving community, and to use it as a tool to support the practice of network weaving in the community.
There are now 104 people participating in the map. It is interactive and is dynamically updated if any participant changes their personal information or their relationship status. We’d like to grow this map to get a large enough base of active users that we can all draw lessons from the experiences of creating it and using it.
The map has filters to slice and dice by different criteria. Different views capture participant interests, indicate what skills they have to offer the community, or what skills they need. Relationship types are plotted. Comments about relationships between individuals can be captured. And all of this is changeable as we continue to discover together what we want to know about each other.
Another view provides geographical location.
- If you haven’t yet joined the map, you can do so quite easily by following this opt-in link. By opting-in you’ll get an email from the MasterMappers (me, best.jim@gmail.com) with your own unique sumApp survey link.
- The survey captures information about you and your relationships to others in this Facebook community. The map is by and for the members of the Network Weaving Facebook group so if you aren’t a member, please join first.
- Here is a work-in-progress playlist of videos that help orient you to the map and mapping.
- Click here if you want to join our mapping community of practice, attend a sumApp On-Ramp (learn from other people’s maps), and/or get access to a wealth of information about Social System Mapping.
- If you want a rich description of social system mapping, see Christine Capra’s video. She and her husband Tim Hanson are the creators of sumApp, the survey tool. (Yay!)
See you on the map!
(Jim Best, best.jim@gmail.com)
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Dutton, J. E., & Heaphy, E. D. (2003). The power of high-quality connections. Positive organizational scholarship: Foundations of a new discipline, 3, 263-278.
Kimmerer, R. (2013). Braiding sweetgrass: Indigenous wisdom, scientific knowledge and the teachings of plants. Milkweed Editions.
Solnit, R. (2019). Whose story is this? Old conflicts, new chapters.
Photo by Carrie Beth Williams on Unsplash
Learning to Breathe in the Network Era
The networked workplace is the new reality. It’s always on and globally connected. This is where all organizations are going, at different speeds and in a variety of ways. Some won’t make it. In many organizations the outside world is better connected than inside the workplace. This makes it difficult to connect at the boundaries, which is where we have the best opportunities for serendipity and potential innovation.
At the edge of the organization, where there are few rules; everything is a blur. It may even be chaotic. But opportunities are found in chaos. Value emerges from forays into the chaos. In such a changing environment, failure has to be tolerated. Nothing is guaranteed other than the fact that not playing here puts any organization at a significant disadvantage.
When dealing with work problems we can categorize the response as either known or new. Known problems require access to the right information to solve them. This information can be mapped, and frameworks such as knowledge management can help us map it. We can also create tools to do work and not have to learn all the background knowledge in order to accomplish a known task. New problems need tacit knowledge to solve them. The system handles the routine stuff and people, usually working together, deal with the exceptions. As these exceptions get addressed, some or all of the solution can get automated, and so the process evolves. Exception-handling is becoming the primary work for people in the networked workplace.
Complex and new problems cannot be solved using standard methods. Customized work is the realm of people, not machines or software. People are the best interface with complexity but they need to be connected and not work in isolation. This increases the need for more cooperation (freely sharing without any specific objective) as the primary long-term activity, and collaboration (working together on a given problem) for short-term specific projects.
Another challenge for organizations is getting people to realize that what they know has diminishing value. How to solve problems together is becoming the real business imperative. Sharing and using knowledge is where business value lies. With computer systems that can handle more and more of our known knowledge, the network era worker has to move to the complex and chaotic edge of the organization to do the valued work of exception handling.
Three major changes are needed for the network era workplace.
First, power must be distributed. Distributed power enables faster reaction time so those closest to the situation can take action. In complex situations there is no time to write a detailed assessment. Those best able to address the situation have marinated in it for some time. They couldn’t sufficiently explain it to someone removed from the problem if they wanted to anyway. Shared power breathes trust into the workplace.
“One of the big challenges for companies is that unlike information or data flows, knowledge does not flow easily – as it relies on long-term trust-based relationships.” – John Hagel.
Second, transparency must become the norm. Transparency ensures there is an understanding of what everyone is doing. It means narrating work and taking ownership of mistakes. Transparency helps the organization learn from mistakes. Of course this is very difficult for any command and control organization, with its published organization chart and sacrosanct job titles, to embrace. Transparency is a breath of fresh air that cleans the cobwebs from the hierarchy.
Power-sharing and transparency enable work to move out to the edges and away from the comfortable, merely complicated work that has been the corporate mainstay for decades but is now getting automated. There’s little comfortable, stable work left to do inside the organization. But there will always be complex problems that cannot be solved through automation. These will require active, engaged, and constantly learning professionals.
Third, everyone in the organization must take control of their learning. It cannot be left to the Training Department. Continuous learning is now a critical workplace skill. Work is learning, and learning is the work. This is an ongoing process of moving knowledge from the edge (social networks) to the core (work teams) and back out to the edges. It is how knowledge can be pulled on a daily basis. Connecting the edge to the core is a major challenge for organizations. It means connecting emergent practices and cooperative behaviours with collaborative project-based work. Part of the solution is more open management frameworks but another part is “edge-like” individual skills and aptitudes. Personal Knowledge Mastery covers the latter. It is a continual process of seeking from the edge (networks), filtering through communities of practice, sense-making at the core (work teams), and sharing back out to our communities and networks. Once habituated, it’s like breathing – in and out, regularly.
Originally published at Jarche.com
FAC Net is Changing Fire Adaptation Work: Highlights from our Evaluation
Editor’s note:
This blog is focused on sharing stories and information about living with fire. Occasionally, we also publish content related to social-change networks: the “how” in our approach to fire adaptation.
Any system-shifting endeavor should consider the role of evaluation in their work. Complete with moving targets, changing conditions, long time horizons between now and the change we seek, and reliance on the actions of linked, but autonomous people, this work is hard to measure. It requires us to check course often as we steer toward a collective “north star.” Taking the long view—and working in a space where one-size-fits-all answers do not exist—means we’re more often looking for sign posts and indications we’re on the right track rather than measuring immediate outcomes.
This post outlines the approach FAC Net has taken to evaluating our impact and describes some preliminary analysis and results.
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The Fire Adaptation North Star
We need a new approach to fire management. One that invests in place-based solutions to build community resilience, reduce fire risk, expand who uses fire to restore landscapes and address the systemic barriers to this decentralized approach. A set of learning networks, composed of partnerships among local leaders across the US, stewarded by The Nature Conservancy and the Watershed Center and supported by the US Forest Service and Departments of Interior, is working to shift fire management toward this new paradigm. These partners work together to create change on multiple levels. Our approach is an example of a multiscalar network described by June Holley as, “networks that cross levels or layers turning innovation into widespread systemic transformation.”
Designing the Evaluation
Instead of allowing networks to evolve without direction, successful individuals, groups and organizations have found that it pays to actively manage your network. – Krebs and Holley
One of the keys to “actively managing” a network is evaluation. FAC Net has been collecting member feedback since launching in 2013. We frequently make adjustments to our operations based on the needs articulated by members, but we realized that a more robust evaluation effort would benefit our work. In 2016, we began a multi-part evaluation process.
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Evaluation methodologies run a wide gamut, from multi-year longitudinal studies with control groups seeking to describe impact, to individual survey responses. Because FAC Net is both a result itself AND a process to get to fire adaptation results , we had to consider how successful FAC Net is at being a network, and also the fire adaptation results it is enabling. We concluded that a three-part evaluation process following the “three pillar” model as depicted in the graphic above would yield information that could improve network management, as well as help us communicate the impacts of the network with funders and other stakeholders. Using this framework, we set out to:
- Measure our connectivity using Social Network Analysis (SNA).
- Gather anonymized quantitative data on FAC Net’s health using a custom scorecard.
- Describe some of FAC Net’s intermediate results and impacts with Ripple Effects Mapping (REM) and case study processes.
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Connectivity: Social Network Analysis
Evaluating network connectivity answers questions like, “who is connected?” and, “how are connections changing over time?” In a social change network, like FAC Net, the goal is to create a strong core (lots of people with strong bonds) with a healthy periphery (lots of additional ties and loose bonds). Connections among members should strengthen over time, and newer or more loosely connected members who bring new ideas and potential, should be actively cultivated and “woven” into the system.
We adjusted the SNA survey in its second iteration. Where in 2016 we measured “potential for collaboration,” in 2018 we determined to instead measure “level of influence.”
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Returning to the concept of multiscalar networks, mentioned above, June Holley describes three levels:
- Level 1: Build local networks for experimentation
- Level 2: Build networks for scaling out so that local innovations can spread, inspire, and learn from others
- Level 3: Build networks for scaling up so infrastructure and policy to support innovations can be developed
Starting the process by measuring “collaboration” obscured our ability to see the impacts FAC Net was having on the individual practitioners and their local work (Levels 1 and 2). Instead, we determined that measuring who was influencing each other would reveal how people’s work was changing as a result of being part of FAC Net, giving us insight into who was testing new ideas and experimenting, and how fire adaptation practices were “scaling out.” Our vision is for network members’ joint efforts to also catalyze change at the system level (Level 3)—bringing to light needed policy changes and shifting national conversations about fire management. But for the purposes of this evaluation, we wanted to better understand FAC Net’s impact on Level 1 and 2 work.
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What did we learn from the SNA?
Close relationships often result in high levels of influence. Analysis showed that depth of relationship was closely correlated to level of influence, which is an important foundation in FAC Net’s theory of change. FAC Net posits that by connecting FAC practitioners and helping to facilitate relationships and trust among them, they will influence each other’s local work. The 2018 SNA shows a 0.81 correlation coefficient between connection and influence, where 93% of close relationships also exhibit moderate or major influence and 76% of all relationships also exhibit moderate or major influence. By investing in members and their relationships, FAC Net can influence local work and shape fire adaptation practices around the country.
FAC Net exposes practitioners to new contacts and strengthens their connections. When looking at the data from respondents that completed both SNAs, there was a substantial increase in the depth of members’ connections: 44% of all connections that weren’t already close relationships were deepened between 2016 and 2018. Additionally, 72% of all possible connections in the Network are considered “relationships” in 2018, compared to 39% of possible connections in 2016.
There is potential for growth—of the network, and of the relationships among members. When you include people who didn’t take the survey in 2016 (those that are newer to the Network), 2018 SNA data shows that 50% of all possible connections across the network are “relationships.” There is still plenty of potential for relationship-building within FAC Net.
SNA provides useful data to netweavers. FAC Net staff have used the SNA data as a netweaving tool. Better understanding who is connected, and who is not, has given us insight into where we have the potential to help catalyze new and powerful connections. More informed netweaving has resulted in both increased connectivity and the strategic transfer of practices, tools and ideas.
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Health: Anonymous Scorecard
After reviewing a number of other network’s “health scorecards”, FAC Net staff created a custom tool to gather anonymous information from members about their perceptions of network health and function. Questions covered a range of issues including those focused on:
- Purpose and value of network (what is FAC Net’s purpose, what could increase your satisfaction with FAC Net, who else should be involved, what would you like to see FAC Net accomplish);
- Individual participation (quality of relationships, status of time, resources and permission needed to participate, use of network systems)
- Local work (increased vision of what constitutes fire adaptation, learning about and implementing new practices, improving local strategies, leveraging funding, increasing the profile of members’ work)
- FAC Net’s effectiveness (progress toward our purpose, network growth, decision-making, accountability, space for multiple perspectives, adequacy of network resources)
- Perceptions of one another (doing more together than we could alone, adding value to each other’s work, accounting for shared interest when acting, honoring commitments)
FAC Net has made it a practice to collect feedback from members at frequent intervals and use that feedback to adjust our operations. Evaluations of workshops, bi-annual reports and one-on-one conversations have provided critical insights into how to best serve members. However, the majority of this data has not been collected anonymously. To make space for more critical feedback, we conducted an anonymous heath scorecard survey. The scorecard was completed by 78% of network members.
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What did we learn from the scorecard?
FAC Net members have valuable insight. As always, FAC Net members provided key insights into how to meet their needs, the aspects of the network that are providing the most value to them and priorities we could work on together in the coming years. FAC Net staff have used this information to inform operations, work plans and guide network strategy.
Relationships among network members are strong, and they influence work done on the ground. Questions related to members’ relationships with one another and network staff were overwhelmingly positive with 92% of respondents either agreeing or strongly agreeing that they have formed meaningful new relationships or strengthened existing relationships as a result of the network. Additionally, as a result of relationships with FAC Net members, 96% of respondents felt that they were more effective in their work.
FAC Net provides benefits to members and their organizations. Members are receiving personal and professional benefits from their participation. For example, 92% of respondents agree or strongly agree that they have learned new skills through FAC Net. All but one respondent reported that FAC Net participation has benefited their organization, “Being affiliated with the Network has helped our credibility and ‘opened a lot of doors’ in trying new ideas/strategies with my fire partners and stakeholders in my community.”
Fire adaptation work done in communities is influenced by FAC Net participation. Members are sharing ideas and initiatives related to smoke outreach and public health as well as long-term recovery and prescribed fire use, and these concepts are being spread through FAC Net. “I’ve gained efficiencies by borrowing and adapting materials…and find regular new scientific literature that increases my knowledge base for effective practice.” Eighty-four percent of scorecard respondents reported that they have implemented a new practice in their communities because of the network.
FAC Net resources, and those it helps leverage, are making more possible. In addition to member support and inspiration, funding to try creative or new strategies is an important part of FAC Net’s approach, “[FAC Net] funding has been critical to facilitate collaboration opportunities that our typical fuel’s grant wouldn’t allow. It helps us also go bigger with local coalitions.” Eighty-eight percent of respondents agreed or strongly agreed that FAC Net had helped them leverage funding they otherwise would not have been able to pursue.
Members achieve more together than they could alone. Ninety-two percent of respondents reported feeling that members were achieving more together than they could alone and 100% of respondents agreed or strongly agreed that members add value to each other’s work.
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Results: Ripple Effects Mapping
Finding a methodology that could measure our impacts and results was the most challenging part of this evaluation process. The complexity of the outcomes we’re seeking, along with a number of other confounding factors, led us to determine that gathering anecdotal information about the impacts FAC Net was having from a sub-set of members was the most feasible approach.
Working with an evaluation team from Washington State University, we conducted a Ripple Effects Mapping (REM) session with members of FAC Net from the Pacific Northwest. We knew these members had strong relationships and that they had influenced one another’s work following a series of in-person learning exchanges supported by FAC Net, but we wanted to document the specific details of these impacts. REM allowed us to do that.
The REM data, collected as a series of “mind maps” where participants built off “ripples” that elaborated on the outcomes resulting from a central activity, demonstrated how FAC Net is working in a multiscalar way. You’ll recall from the model shared earlier, that in multiscalar networks, “level 1” is focused on supporting “local experimentation.” Several of the mind maps created in the REM process illustrated this “chain of impact.” For example, in Southern Oregon, members recognized how wildfire smoke was affecting their community and economy. With FAC Net support, they launched “Smokewise,” a partnership between network members and their local health providers and chamber of commerce to address smoke preparedness and adaptation. This idea then spread. Members’ work on smoke issues in Washington State, Santa Fe and Northern California was informed by, and also influenced, the work Southern Oregon was leading. Smoke work was “scaling out” through FAC Net. Taking it one step further, Southern Oregon members describe how this initiative began “scaling up” to influence the system (level 3), “…we were invited to the governor’s office and we were able to share how to prepare for a smoke season. The governor came back to us {and shared that} ‘Smokewise’ may become a statewide structure.” This example illustrates how FAC Net supports multiscalar change: propelling members’ approaches from local experiment, spreading the ideas throughout the network, and ultimately garnering the attention of the governor’s office.
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What did we learn from Ripple Effects Mapping?
REM confirmed that a central value of FAC Net participation is connectivity. Data collected about connectivity illustrates two distinct values members derive from peer connections. First, the moral support and sense of community it creates, “I would never want to do this work without {FAC Net} support and I probably wouldn’t if the network went away.” And secondly, access to advice from people who have relevant experience to share. “{FAC Net} provides you the opportunity to shoot someone an email, “is this {new approach} something I should invest my time in?”
Members’ priorities and local focus areas are changing because of the network. Members describe recognizing the need to add dimensions of fire resilience to their programs after being exposed to ideas in the other communities and landscapes through the series of learning exchanges hosted by FAC Net. When asked how their work has changed as a result of the exchanges, one member explained, “It changed who I was talking to, it changed how I developed partnerships, it changed how I worked with our steering committee – I just changed every part of how I was operating in my silo.”
Using a network to spread ideas and models for fire adaptation is impacting fire management at a systems level. One REM participant described how they are “working with communities in Washington and Oregon, I’m hearing what they’re saying, and what [the network is] saying, too. When I go to [a stakeholder or policy maker] I’m able to take those messages and move them up the chain.” Specifically, members are using the network to support changes to state strategic plans and air quality regulations.
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Conclusions
We gained an incredible amount of insight through this three-part evaluation. Detailed information about member connections discovered via SNA has led us to netweave in new ways. We’ve also recognized the need to expand FAC Net’s core and periphery relationships—building on the foundation we’ve developed. Positive feedback from the network health scorecard points to aspects of the network’s operations and design that are working well for members, and validates the idea that FAC Net is a well-functioning system. Stories gathered in REM illustrate how FAC Net’s culture of adaptability, reciprocity, learning and trust are valued and shared by members. And how these values, and our connectivity, are allowing us to change members’ individual practices, spread those ideas and, ultimately, inform and drive systems change.
Originally published at FireAdaptedNetwork.org